FM AlertsCurrent version: 1.1.0
How can we help?
Troubleshooting steps, answers, and a direct line to support. Include your device model and app version in any request.
Contact
Include your device model (e.g. iPhone 16e), app version, iOS version, and a short description. Support is handled directly by email — typically within 1–2 business days.
Support topics
App access or sign-in issues
Alert rule setup and behavior
Push notification delivery
Sound settings and alert tones
Watchlist and mover data questions
Equities pressure interpretation
Futures Live signal questions
Backend health or connectivity
Troubleshooting
General
- Update to the latest version via the App Store.
- Confirm the device has internet — FM Alerts needs a live backend connection.
- Use Refresh health to verify connectivity. “200 — ok” confirms the app can reach the server.
- “Degraded” means reachable but data freshness is below target — normal during off-market hours.
- Pull-to-refresh forces an immediate update if data looks stale.
Sign-in & access
- Equities Pressure and Futures Live require sign-in. Tap the sign-in card at the top of the app.
- If sign-in fails, check the email is lowercase and the access code is exact.
- Signing out clears stored credentials locally — sign back in to restore access.
Push notifications
- Push requires a real iPhone — it doesn't work in the simulator.
- If you declined the permission, enable it in Settings → FM Alerts → Notifications.
- Check Do Not Disturb / Focus isn't blocking alerts.
- After reinstalling, sign out and back in to re-register the device token.
Alert rules & sounds
- Sounds play for new events only — not on refresh. That's expected.
- If a rule fires too often, increase its cooldown.
- Log-only rules are recorded but don't email; enable email only where needed.
Equities Pressure
- Scores are 0–100: above 55 = accumulation/distribution, 35–54 = caution, below 35 = neutral.
- Scores differentiate most during U.S. market hours; off-hours they cluster.
- News sentiment is context only — not fundamental analysis.
Futures Live
- Signals are session-aware; Weekend and Maintenance sessions are suppressed by design.
- Asia/Europe sessions use wider thresholds — fewer signals, reflecting thinner liquidity.
- Flow scores of 0 are normal off-hours with minimal trade activity.
FAQ
Do I need a brokerage account or trading access?+
No. FM Alerts is monitoring only — it displays data and delivers alerts. It never connects to a brokerage, executes trades, or requires trading permissions.
Is FM Alerts on the App Store?+
Yes. Search “FM Alerts” or use the Download link. TestFlight is also available for early development builds.
Is every section visible without signing in?+
Backend health and the watchlist are visible without sign-in. Equities Pressure, Futures Live, rules, and event history require authentication.
Does FM Alerts work on iPad?+
Yes — iPhone and iPad. The layout adapts to larger screens with more detail in Futures Live and the watchlist.
What does “institutional pressure proxy” mean?+
It's a proxy using publicly licensed data (price, volume, news sentiment) to approximate directional pressure. It has no real-time dark-pool visibility or true institutional flow — and it's honest about that.
What market hours are covered?+
Equities alerts fire from Alpaca data during and shortly after U.S. hours. Futures cover 24/5 with session-aware thresholds (U.S., Europe, Asia, Weekend-suppressed). Rules are checked around the clock.
What should I include in a support email?+
Device model (e.g. iPhone 16e), app version, iOS version, and what you expected vs what happened. Screenshots or recordings help for UI issues.